TfL launched its Face Covering Exemption Badge

TfL launched its Face Covering Exemption Badge

TfL launched its Face Covering Exemption Badge

We introduced a downloadable exemption card for the small number of customers who are not required by law to wear face coverings earlier this year. However, we recognise that for some wearing a badge might make it easier for them to be identified as exempt, and so have introduced one to give our customers that option. This approach was also taken for the hugely successful Please Offer Me A Seat (POMAS) badge and card

Ordering the badge

Customers will be able to request the badge online in the same way they request the POMAS badge www.tfl.gov.uk/face-covering-badge and delivery time is approximately 2-3 days. Similar to the POMAS badge and card, we do not ask customers to provide proof of eligibility to download the card or request the badge.

If a customer does not have access to the website, they can call the Contact Centre 0343 222 1234 who can send one in the post.

Face covering compliance on the network

It’s important to remember that we’ve seen very high levels of compliance when it comes to wearing face coverings on public transport – more than 90 per cent compliance rates at the busiest times of the day.  This is a clear indicator that our customers are playing their part in keeping their fellow passengers, and our staff, safe.

We hope that customers will continue complying with this requirement and protecting others.  The badge is an aid for those who are legally exempt from wearing a covering and we encourage customers to only use the badge if this exemption applies to them.

We introduced a downloadable exemption card for the small number of customers who are not required by law to wear face coverings earlier this year.  However, we recognise that for some wearing a badge might make it easier for them to be identified as exempt, and so have introduced one to give our customers that option. This approach was also taken for the hugely successful Please Offer Me A Seat (POMAS) badge and card.

People who are not required by law to wear a face-covering on public transport can order a free badge to let our staff, British Transport Police and our customers know that they are exempt.

People may be exempt from wearing a face-covering for a number of reasons. Keep in mind not all customers are able to wear a face-covering for reasons that may not always be visible. We are providing this badge to help these customers identify themselves to others using the network, TfL staff, British Transport Police and our enforcement teams.

You can only apply for a badge if you are exempt from wearing a face covering.

  • You must not wear this badge if you are required by law to wear a face-covering
  • If you do not wear a face-covering when you are required to do so, you could be denied travel, or receive a minimum £200 fine. This will double each time you are caught not wearing a face covering, up to £6,400

Check whether you are required by law to wear a face covering.

 

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