TFL Accessible travel Open Day – 28 Oct!

Stratford station on Saturday 28 October, between 11:00 -15:00.

The event will be an opportunity for disabled and older customers, and people travelling with buggies, to find out more about the accessible services available to them.

Customers will be able to speak directly to members of staff to ask questions and give feedback – there will also be an opportunity for them to try out some of our accessible vehicles, and take part in a behind the scenes tour of the station.

Much of the activity will take place in the mezzanine, above the Jubilee line concourse; or outside, in front of the station.

As part of Stratford Accessibility Day, customers can take part in the following:

Where: Inside the station, on the mezzanine above the Jubilee line concourse

Tour of the station
We’ll be running an accessible tour, where customers will be able to find out more about the station, and the history of the Tube. There will be some tactile elements to the tour, and a British Sign Language interpreter will be available. Tours are free, but are limited to ten customers per tour. Tours last 40 minutes, and will take place at 12 pm, 1 pm, and 2 pm. Customers can sign up to take part at the London Underground stand, found in the station mezzanine.

Speak to London Underground operational staff
Customers will have the opportunity to speak to a range of staff from Stratford station. They’ll be able to ask them questions about what they do and find out more about how our staff are trained to assist disabled customers.

Step-free access on the Tube
Customers will be able to speak to our London Underground accessibility managers. They can find out more about our £200m Step Free Access programme and hear about how we’re making 30 stations step free by 2022. Customers can also ask questions and give feedback about infrastructure, information and staff training on the Underground.

Elizabeth Line
MTR staff will be available to provide information about the new Elizabeth line trains, and services as well as planned closures over the Christmas period and our station upgrade works. Customers will also be able to sign up to take part in a bespoke accompanied trip, at a future date.

DLR
Customers will be able to meet the DLR Ambassadors and find out more about the accompanied journeys they offer. They’ll also be able to speak to the DLR’s community mental health nurse, and find out more about their ‘Back on Track’ scheme, which supports people with a wide variety of conditions, including Claustrophobia, anxiety or depression, to use the network. The British Transport Police will also be on hand to provide information.

Disability Staff Network Group
Customers can speak to representatives from our internal Disability Staff Network Group, to find out what it’s like to work for our organisation as a disabled person. They can also find out information on routes into work, including hearing about our staff members own personal experiences, and details about our Steps into Work scheme, for people with learning difficulties.

Tram
Our Tram team will be on hand to talk about their services, including their community work.

Where:  Outside the station, on the concourse

Buses
Our Buses team will be hosting a double decker bus outside the station, behind ‘Robert the steam engine’. Customers will be able to ask questions and give feedback – they’ll also be able to try out the accessibility features on board. Disability equality trainer, Jean Eveleigh, who works for Tower Transit and is a wheelchair user, will be available to explain her work with bus staff, including drivers. The lead trainer from Stagecoach London will also be on hand to discuss staff training.

Dial-a-Ride and Travel Mentoring
There will be a Dial-a-Ride vehicle outside the station for people to try out. The DAR and Travel Mentor team will be on hand to provide information on their services, including the Travel Mentoring service; Travel Support Card; Mobility Aid Recognition Scheme. Customers will be able to sign up for these services on the day.

Taxi and Private Hire
The team will be on hand to provide information about their services, including their campaign with drivers to raise awareness of the different types of assistance dogs, and their responsibilities towards assistance dog users. There will be a taxi available on the day for customers to try out.

Sign up to our customer research community
At every stall, customers will also be able to join ‘My London Journeys’, our online community. The community is made up of disabled people (including people with invisible conditions), carers, assistants and those who travel with buggies. The community’s aim is the gather feedback from customers about their travelling experience.

Please share by retweeting @tflaccess.