Tag Archives: TFL

London Underground: Turn Up and Go Resumes Normal Service!

London Underground Turn Up and Go Resumes Normal Service! photo of a tube train by the platform

Turn Up and Go resumes normal service

From Monday 19 October, we will resume the Turn-Up and Go service on the London Underground. This means we will provide physical assistance on request.

To help protect you and our staff, we will:

  1. provide staff with a disposable sleeve to wear on their arm when guiding you, giving them and you additional protection
  2. remove face coverings to speak with you at a 2-metre distance
  3. ask you and our staff, to wash or sanitise hands before and after contact

There may be some circumstances where we are not able to offer physical assistance, for example, if you are unable to wear a face covering. In this case, we would offer a free taxi service to the most convenient station so you can continue your journey.

New face-covering exemption badge

Continue reading London Underground: Turn Up and Go Resumes Normal Service!

TfL launched its Face Covering Exemption Badge

TfL launched its Face Covering Exemption Badge

TfL launched its Face Covering Exemption Badge

We introduced a downloadable exemption card for the small number of customers who are not required by law to wear face coverings earlier this year. However, we recognise that for some wearing a badge might make it easier for them to be identified as exempt, and so have introduced one to give our customers that option. This approach was also taken for the hugely successful Please Offer Me A Seat (POMAS) badge and card

Ordering the badge

Customers will be able to request the badge online in the same way they request the POMAS badge www.tfl.gov.uk/face-covering-badge and delivery time is approximately 2-3 days. Similar to the POMAS badge and card, we do not ask customers to provide proof of eligibility to download the card or request the badge.

If a customer does not have access to the website, they can call the Contact Centre 0343 222 1234 who can send one in the post.

Face covering compliance on the network

It’s important to remember that we’ve seen very high levels of compliance when it comes to wearing face coverings on public transport – more than 90 per cent compliance rates at the busiest times of the day.  This is a clear indicator that our customers are playing their part in keeping their fellow passengers, and our staff, safe.

We hope that customers will continue complying with this requirement and protecting others.  The badge is an aid for those who are legally exempt from wearing a covering and we encourage customers to only use the badge if this exemption applies to them.

We introduced a downloadable exemption card for the small number of customers who are not required by law to wear face coverings earlier this year.  However, we recognise that for some wearing a badge might make it easier for them to be identified as exempt, and so have introduced one to give our customers that option. This approach was also taken for the hugely successful Please Offer Me A Seat (POMAS) badge and card.

People who are not required by law to wear a face-covering on public transport can order a free badge to let our staff, British Transport Police and our customers know that they are exempt.

People may be exempt from wearing a face-covering for a number of reasons. Keep in mind not all customers are able to wear a face-covering for reasons that may not always be visible. We are providing this badge to help these customers identify themselves to others using the network, TfL staff, British Transport Police and our enforcement teams.

You can only apply for a badge if you are exempt from wearing a face covering.

  • You must not wear this badge if you are required by law to wear a face-covering
  • If you do not wear a face-covering when you are required to do so, you could be denied travel, or receive a minimum £200 fine. This will double each time you are caught not wearing a face covering, up to £6,400

Check whether you are required by law to wear a face covering.

 

TFL: FREE Travel mentoring service!

TFL's FREE Travel Mentoring Service

TFL free travel mentoring service helps people to start using public transport.

We can offer advice on planning a journey using an accessible route and we can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller.

We also provide assistance to people who wish to use mobility scooters and other mobility aids on London’s bus services.

Find out more about the mobility aid recognition scheme.

Mentoring is free of charge and can be provided Monday to Friday from 08:00-18:00.

How do I find out more?

Phone: 020 3054 4361 (TfL call charges)

Email: travelmentor@tfl.gov.uk

Travel Mentoring form

Online Form Link: https://tfl.gov.uk/forms/12423.aspx 

 

TFA drop in Service – Brixton – 2 Nov!

Transport for all
Venue:
Ground Floor, We Are 336, 336 Brixton Road, Brixton, SW9 7AA
Time:
2.00 pm - 4.00 pm
Phone:
020 7737 2339
Date:
02nd November 2017
Cost:
Free


Transport for All is setting up a regular drop-in service in Brixton.

To be held on the first Thursday of every month, the service will enable Disabled and older people in London to get advice, information and support about transport issues, however large or small; from applying for a Freedom Pass to making a complaint about a poor service.
Richard Farnos TFA’s Information Advice and Advocacy Manager said:
“Virtually all research shows that the majority of people prefer to speak to an adviser face to face, than on the phone or by email. It is often quicker and easier to get to the nub of the issue. If the monthly Brixton Drop-in is a success, we will roll it out to the rest of London with drop-ins in North, West and East London.”

WHEN: First Thursday of every month.
WHERE: Ground Floor, We Are 336, 336 Brixton Road, Brixton, SW9 7AA

The first drop-in is to be held this coming Thursday 2nd November between 2 pm4 pm.

The building is fully accessible.

There are limited parking spaces for Blue Badge holders only (please ring in advance to guarantee a space). The nearest bus stop is Villa Road and is serviced by: 3, 59, 133,159, and 415. Villa road is the second bus stop out of the Brixton Station stop, going north.

There are many other buses running to Brixton including all the above and: 2,35,37,45,109,118,196, 250, 322, 333, 345, 355, 432, P4 and P5 The nearest Tube is Brixton – that has Step Free Access. The nearest Mainline is Brixton – however it has many steps.

Please do not hesitate to contact us if you need help planning your journey to the venue:

Telephone Symbole

Tel: 020 7737 2339 (option1)
Text: 07984 755 894
Email: contactus@transportforall.org.uk
Address: Transport for All, 336 Brixton Rd, London SW9 7AA

TFL Accessible Travel Day 28 Oct!

TFL Accessible Travel Day 28 Oct!
Venue:
Stratford station
Time:
11.00 am - 3.00 pm
Phone:
020 3054 7208
Date:
28th October 2017
Cost:
FREE


TFL Accessible travel Open Day – 28 Oct!

Stratford station on Saturday 28 October, between 11:00 -15:00.

The event will be an opportunity for disabled and older customers, and people travelling with buggies, to find out more about the accessible services available to them.

Customers will be able to speak directly to members of staff to ask questions and give feedback – there will also be an opportunity for them to try out some of our accessible vehicles, and take part in a behind the scenes tour of the station.

Much of the activity will take place in the mezzanine, above the Jubilee line concourse; or outside, in front of the station.

As part of Stratford Accessibility Day, customers can take part in the following:

Where: Inside the station, on the mezzanine above the Jubilee line concourse

Tour of the station
We’ll be running an accessible tour, where customers will be able to find out more about the station, and the history of the Tube. There will be some tactile elements to the tour, and a British Sign Language interpreter will be available. Tours are free, but are limited to ten customers per tour. Tours last 40 minutes, and will take place at 12 pm, 1 pm, and 2 pm. Customers can sign up to take part at the London Underground stand, found in the station mezzanine.

Speak to London Underground operational staff
Customers will have the opportunity to speak to a range of staff from Stratford station. They’ll be able to ask them questions about what they do and find out more about how our staff are trained to assist disabled customers.

Step-free access on the Tube
Customers will be able to speak to our London Underground accessibility managers. They can find out more about our £200m Step Free Access programme and hear about how we’re making 30 stations step free by 2022. Customers can also ask questions and give feedback about infrastructure, information and staff training on the Underground.

Elizabeth Line
MTR staff will be available to provide information about the new Elizabeth line trains, and services as well as planned closures over the Christmas period and our station upgrade works. Customers will also be able to sign up to take part in a bespoke accompanied trip, at a future date.

DLR
Customers will be able to meet the DLR Ambassadors and find out more about the accompanied journeys they offer. They’ll also be able to speak to the DLR’s community mental health nurse, and find out more about their ‘Back on Track’ scheme, which supports people with a wide variety of conditions, including Claustrophobia, anxiety or depression, to use the network. The British Transport Police will also be on hand to provide information.

Disability Staff Network Group
Customers can speak to representatives from our internal Disability Staff Network Group, to find out what it’s like to work for our organisation as a disabled person. They can also find out information on routes into work, including hearing about our staff members own personal experiences, and details about our Steps into Work scheme, for people with learning difficulties.

Tram
Our Tram team will be on hand to talk about their services, including their community work.

Where:  Outside the station, on the concourse

Buses
Our Buses team will be hosting a double decker bus outside the station, behind ‘Robert the steam engine’. Customers will be able to ask questions and give feedback – they’ll also be able to try out the accessibility features on board. Disability equality trainer, Jean Eveleigh, who works for Tower Transit and is a wheelchair user, will be available to explain her work with bus staff, including drivers. The lead trainer from Stagecoach London will also be on hand to discuss staff training.

Dial-a-Ride and Travel Mentoring
There will be a Dial-a-Ride vehicle outside the station for people to try out. The DAR and Travel Mentor team will be on hand to provide information on their services, including the Travel Mentoring service; Travel Support Card; Mobility Aid Recognition Scheme. Customers will be able to sign up for these services on the day.

Taxi and Private Hire
The team will be on hand to provide information about their services, including their campaign with drivers to raise awareness of the different types of assistance dogs, and their responsibilities towards assistance dog users. There will be a taxi available on the day for customers to try out.

Sign up to our customer research community
At every stall, customers will also be able to join ‘My London Journeys’, our online community. The community is made up of disabled people (including people with invisible conditions), carers, assistants and those who travel with buggies. The community’s aim is the gather feedback from customers about their travelling experience.

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