Tag Archives: RNIB

Coronavirus (Covid 19)  – How RNIB Services Can Help You!

Coronavirus: How can RNIB Services Help You

Coronavirus (Covid 19)  – How RNIB Services Can Help You!

RNIB’s services are needed more than ever in these uncertain times. Our teams are working hard and we aim to increase our support for blind and partially sighted people over the coming weeks.

As the situation regarding Covid-19 changes, information is vital and we are working to ensure blind and partially sighted people are kept informed and have access to help.

It is a fast-evolving situation and we are ramping up our support networks and capabilities. We urge anyone in our community who needs help to call our Helpline on 0303 123 9999.

Matt Stringer, CEO of RNIB, said: “We know that RNIB’s services are a lifeline to potentially quarantined people. The safety of our customers, employees, volunteers and people in our establishments is paramount, but we continue to support delivery of critical services to our customers – from our helpline to ECLOs.

“In addition to the usual advice and support about anything to do with living with sight loss, our team will offer further support to anyone with sight loss who becomes isolated or is concerned about accessing information, products or services, and over the coming weeks we will increase that support to the blind and partially sighted community.”

 RNIB is offering help and support

RNIB’s Helpline: 0303 123 9999  remains open on weekdays (from 8 am-8 pm) and on Saturdays (9 am-1 pm).

Staff will be working from home in order to support our customers over coming weeks and, in addition to the usual advice and support about anything to do with living with sight loss, our team can offer further support to anyone with sight loss who becomes isolated or is concerned about accessing information, products or services.

Our team of advisers will help to connect people to sources of local support and find solutions with anyone who calls us. Not all the information about Covid-19 is accessible so we are working with public information providers to ensure information is accessible, including image descriptions online.

  • If anyone if finding it challenging to access key information, we can help. You can call the RNIB Helpline on 0303 123 9999 or email helpline@rnib.org.uk.
  • As people are spending more time at home, RNIB is offering more opportunities to connect with others via telephone and online; please contact the Helpline to sign up. You can also join our popular regional Facebook groups where many people are sharing local information, useful hints and tips and interesting things they have been up to.
  • Our ECLO (Eye Clinic Liaison Officer) service, as hospital eye care services are affected, will be delivered via telephone to ensure people, who are newly diagnosed or have a change in their sight, can access practical and emotional support. We are working with several other organisations, including the NHS and other charities, to focus our support where it is most needed.
  • We have increased the number of books for USB users so you can now have three books at a time. We encourage USB users to take advantage of this as it will help us keep production times down. In anticipation of potential issues producing and delivering USB sticks over the forthcoming months, we encourage as many customers as possible to receive Talking Books via our new digital service.

 

Coronavirus Covid-19:  RNIB services can help!

Coronavirus: How can RNIB Services Help You

Coronavirus Covid-19:  RNIB services can help!

RNIB’s services are needed more than ever in these uncertain times. Our teams are working hard and we aim to increase our support for blind and partially sighted people over the coming weeks.

As the situation regarding Covid-19 changes, information is vital and we are working to ensure blind and partially sighted people are kept informed and have access to help.

It is a fast-evolving situation and we are ramping up our support networks and capabilities. We urge anyone in our community who needs help to call our Helpline on 0303 123 9999.

Matt Stringer, CEO of RNIB, said: “We know that RNIB’s services are a lifeline to potentially quarantined people. The safety of our customers, employees, volunteers and people in our establishments is paramount, but we continue to support delivery of critical services to our customers – from our helpline to ECLOs.

“In addition to the usual advice and support about anything to do with living with sight loss, our team will offer further support to anyone with sight loss who becomes isolated or is concerned about accessing information, products or services, and over the coming weeks we will increase that support to the blind and partially sighted community.”

 RNIB is offering help and support

RNIB’s Helpline: 0303 123 9999  remains open on weekdays (from 8 am-8 pm) and on Saturdays (9 am-1 pm).

Staff will be working from home in order to support our customers over coming weeks and, in addition to the usual advice and support about anything to do with living with sight loss, our team can offer further support to anyone with sight loss who becomes isolated or is concerned about accessing information, products or services.

Our team of advisers will help to connect people to sources of local support and find solutions with anyone who calls us. Not all the information about Covid-19 is accessible so we are working with public information providers to ensure information is accessible, including image descriptions online.

  • If anyone if finding it challenging to access key information, we can help. You can call the RNIB Helpline on 0303 123 9999 or email helpline@rnib.org.uk.
  • As people are spending more time at home, RNIB is offering more opportunities to connect with others via telephone and online; please contact the Helpline to sign up. You can also join our popular regional Facebook groups where many people are sharing local information, useful hints and tips and interesting things they have been up to.
  • Our ECLO (Eye Clinic Liaison Officer) service, as hospital eye care services are affected, will be delivered via telephone to ensure people, who are newly diagnosed or have a change in their sight, can access practical and emotional support. We are working with several other organisations, including the NHS and other charities, to focus our support where it is most needed.
  • We have increased the number of books for USB users so you can now have three books at a time. We encourage USB users to take advantage of this as it will help us keep production times down. In anticipation of potential issues producing and delivering USB sticks over the forthcoming months, we encourage as many customers as possible to receive Talking Books via our new digital service.

 

Urgent letter sent to all the main supermarkets!

Urgent Letter sent to all the Main Supermarkets!

Urgent letter sent to all the Main Supermarkets!

As the challenges of food shopping have increased amid the uncertainty around Covid-19, several UK supermarket chains have prioritised opening at certain times of the day for vulnerable and elderly people.

RNIB, jointly with other sight loss sector charities Guide DogsThomas Pocklington Trust and Visionary, has written to supermarket chief executives to ask them how they are helping blind and partially sighted people. While we wait for their responses we have put together information we’ve found online about what they are doing to help disabled customers.

Letter Below

Dear Sir/Madam,   May I firstly take the opportunity to thank you sincerely for taking time out to read this letter at what I know is a period of unprecedented demand and strain on your sector, company and staff.   Like you, we are also coming to terms with what the coronavirus crisis means. In the forefront of our minds is how it will impact on blind and partially sighted people and how our charities can best act to continue to support their needs.

As you may be aware, our organisations work alongside and support blind and partially sighted people across the UK. Our key consideration at this time is how to ensure that they are able to continue to live independently and follow government advice such as “self-isolating”, something which poses a particular problem to our community.

A key element of everyday living is the ability to shop for groceries, medicines and other essentials for daily life. Blind and partially sighted people have historically taken advantage of online shopping and delivery services.

We have worked with many providers to ensure that apps and websites are accessible to allow people to independently fill their basket, check out and have it delivered to their door.   We want to acknowledge the excellent measures that some in the sector have put in place such as early shopping hours for vulnerable and disabled customers and please be reassured that such measures are hugely beneficial and welcome.

In relation to online shopping and home delivery however, we are receiving large numbers of distressed calls from blind and partially sighted people who are unable to obtain their usual delivery slot and in most cases are unable to get a suitable slot for over three weeks.

We are sure you can understand the anxiety this can cause for people who are often already struggling with their wellbeing, not to mention the worry of going without vital foods, medicines and other essentials.

We do understand that there are numerous calls on your sector at present to support society in a whole variety of ways, but I would respectfully ask you to consider putting in place a telephone or online scheme whereby blind and partially sighted people are able to pre-book online shopping and home delivery slots in order to guarantee their food supply and therefore provide them with the ability to live independently and minimise anxiety.

We plan to communicate with our members and service users to let them know what assistance supermarkets are putting in place next week. With this in mind, we would ask that you respond to this letter by Wednesday 25th March. We appreciate this is a short time frame, but one that we hope you will be able to accommodate given the severity of the circumstances.

We would be more than happy to work with you to formulate an appropriate scheme should our input prove helpful.

Signed by Thomas Pocklington Trust, Visionary, RNIB and Guide Dogs CEOs

 

Below you can find key information and links to the announcements from some of the key supermarket chains:

Last updated March 25 2020

Asda

Asda has placed limits on the amount of certain products individual shoppers can buy.

Updates on Asda’s reaction to the Coronavirus.

Co-op

All of its stores have a dedicated shopping hour for those at higher risk and the people who care for them.  You will need to contact your local store as these dedicated hours may vary

Morrisons

Morrisons is expanding its home delivery service and introducing new ways of delivering groceries and more slots for customers, which will also help vulnerable people and those affected by the virus. Morrisons is making more delivery slots available to customers both through Morrisons.com and the Morrisons Store on Amazon Prime Now.

Morrisons food boxes

Our new Food Boxes are designed to provide you with everyday essentials, without needing to leave your home. Our boxes contain £30 worth of groceries and we offer convenient delivery directly to your door for £5.

https://www.morrisons.com/food-boxes/how-it-works

Sainsbury’s

Every Monday, Wednesday and Friday, all of the chain’s supermarkets will dedicate the hour of 8 am – 9 am to serving elderly, disabled and vulnerable customers, as well as NHS and Social Care workers.

Tesco

Tesco says it is prioritising the elderly and most vulnerable between 9 – 10 am on Mondays, Wednesdays and Fridays, except for its Express outlets.

Waitrose

First hour of store opening to be dedicated to the elderly and vulnerable and it is exploring ways to offer its services remotely.

 

You can check for the latest information and find contact details for  all the major UK supermarkets on their websites.

 

Aldi: https://www.aldi.co.uk/

Asda: https://www.asda.com/

Best-One: https://www.best-one.co.uk/

Budgens: https://www.budgens.co.uk/

Co-Op: https://www.coop.co.uk/

Costco: https://www.costco.co.uk/

Costcutter: https://www.costcutter.co.uk/

Farmfoods: https://www.farmfoods.co.uk/

Iceland: https://www.iceland.co.uk/

Lidl: https://www.lidl.co.uk/

Londis: https://www.londis.co.uk/

Makro: https://www.makro.co.uk/

Marks and Spencer: https://www.marksandspencer.com/

Morrisons: https://groceries.morrisons.com/webshop/startWebshop.do

Nisa: https://www.nisalocally.co.uk/

Ocado: https://www.ocado.com/

Premier: https://www.premier-stores.co.uk/

Sainsbury’s: https://www.sainsburys.co.uk/

Sainsburys has a vulnerable persons careline – 0800 052 5500. It is attempting to prioritise vulnerable customers for home delivery.

Call wait times may be substantial.

Spar: https://www.spar.co.uk/

Tesco: https://www.tesco.com/

Waitrose: https://www.waitrose.com/

 

RNIB Helpline: Call on 0303 123 9999
We’re open 8 am-8 pm weekdays and 9 am -1 pm on Saturdays.

The RNIB Helpline team can give you advice and point you to the services that can help you face the future with confidence.

 

RNIB: Skincare & Make Up

RNIB Connect Skincare and Make Up Friday 27 March

Metro would always advise to phone or email the event contacts to confirm there have been no last-minute changes or cancellations.

Kindly supported by make-up artists and trainers from Gerrard International, a leading brand in the UK, we will cover skincare; including cleansing, toning, moisturising and makeup application.

The focus is on the best type of makeup to use if you have sight loss and how to care for your skin.

There is a wide range of make-up colours suitable for all skin tones including Mii makeup and Jessica’s nails.  All are cruelty-free.

We have 2 sessions, one starting at 10.30 am and one at 2.00 pm. A discount code will be made available on the day for any future purchases you wish to make.

RNIB Young Leader Volunteer Magdalena will also be demonstrating how she applies her eye make-up and tips she has for general make-up application.

To book a space, email networklondon@rnib.org.uk or call RNIB Connect London on 0207 391 2152 indicating whether you’d like to morning or afternoon session.

When: Friday 27 March

Where: The Driver, 2-4 Wharfdale Road, Kings Cross, London N1 9RY

Start time: 10.00 am End time: 5.00 pm

two sessions 10.30 am and one at 2.00 pm.

Please note the room hired is accessible by a staircase.

 

RNIB: London VI Men’s Group

RNIB Connect London VI Mens Group
Venue:
RNIB, 105 Judd Street, Kings Cross, London, WC1H 9NE
Time:
11.00 am - 1.00 pm
Phone:
0207 391 2152
Date:
04th April 2020
Cost:
Free


RNIB Connect London VI Men’s Group

When: Saturday 4 April

Where: RNIB, 105 Judd Street, Kings Cross, London, WC1H 9NE

Start time: 11.00 am    End time: 1.00 pm

The VI Men’s Group is led and organised by blind and partially sighted men from London and beyond.

This group is facilitated by Steven Reed who assists in delivering RNIB Living with Sight Loss courses and runs Eye Matter a group based in Edgware for people living with sight loss. Roy Smith also gives a very informative talk on taking part in physical activity.

Guest speakers this month include Vinnie who runs Blind Dads Connect.

Come along and find out about activities you may like to get involved with or just come along and have a chat. This is a safe space for you to talk freely with others.

To book a space, email networklondon@rnib.org.uk or call RNIB Connect London on 0207 391 2152.