Tag Archives: Guide Dogs

My Sighted Guide service from Guide Dogs!

Ansley and Alex walking through the Market -My Sighted Guide find out more!

Guide Dogs have a great service called My Sighted Guide.

My Sighted Guide connects you with a friendly, trained My Sighted Guide volunteer. They can help you get out and do more of the things you love!

Explore new opportunities with a fully trained sighted guide. By partnering up with one of our friendly My Sighted Guide volunteers, you can get out and about and enjoy life’s pleasures with someone who shares your interests; it could be a simple walk in the park, a shopping trip, going to a football match or a visit to an art gallery.

To find out more about our My Guide service, visit:
or Talk to them on Guide Line on 0800 781 1444.


Rick Story, with My Sighted Guide -video below


Video Description: A support network of family was crucial for Rik growing up. Born prematurely at 26 weeks, he never let his retinopathy of prematurity define him, instead becoming a talented musician who writes music in his home studio during the week and gigs on weekends. As an adult, Rik wanted to move beyond the support of his family.

He learned about our sighted guiding service, My Guide, through Facebook. Rik and his guide Louise hit it off instantly, and he now says she has “opened up the world to me, and it feels like an adventure”.



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VIP Singers Video – Little Drummer Boy: Peace on Earth!

VIP Singers Video- Little Drummer Boy: Peace on Earth!

The VIP Singers are a group of Visually- Impaired people and their friends. They made this amazing video for the @guidedogs Christmas Wishes Event in 2020. Lovely to see some Metro blind sport members taking part.

VIP Singers – Little Drummer Boy: Peace on Earth – YouTube Video Below


The VIP Singers are a group of Visually-Impaired people and their friend. We made this video for the Guide Dog Association’s Christmas Wishes Event in 2020.

The VIP Singers normally meet at St Thomas’ Hospital on a Saturday morning (we’re on Zoom at the moment).

If you fancy joining us you are very welcome!

Ring 07770 381 758 for more information.

And while I know that everyone is being pressed for money, if you find you have £10 burning a hole in your pocket and you feel like supporting our singing group for the blind and other support for the visually impaired of South London, based at St Thomas’s,  please feel free to send it online to:

South London Resource Centre for Visually Impaired people

Sort  30-91-54

a/c 01712024

If you are interested, have a look at www.southlondonvision.org as well.



What is life like for you? – Study by RNIB, Guide Dogs & TPT

What is life like for you a Study by RNIB, Guide Dogs & TPT

Take part in a vital study into the lives of blind and partially sighted people

Take part in a vital study into the lives of blind and partially sighted people
For the first time ever RNIB, Guide Dogs and Thomas Pocklington Trust are jointly carrying out an important piece of research to uncover the realities of life for blind and partially sighted people in the UK today.

We need to hear what you think! What is life like for you. How can we do better?

This research will be used to help us deliver better services and work jointly to make a positive difference to the lives of blind and partially sighted people.

The final results from the survey will be shared across the whole sector to improve services and support for people with vision impairment.

The research is carried out via a telephone interview by our research partner DJS research and Acumen which may last up to 50 minutes. Participation is entirely voluntary and you can withdraw from the study at any point. All data is anonymised so you cannot subsequently be identified. The only time this anonymity may be reviewed is if there were serious concerns about yours or someone else’s safety.

If you are blind or partially sighted, we would like to hear from you.

Tell us about your life and what’s most important to you!




Urgent letter sent to all the main supermarkets!

Urgent Letter sent to all the Main Supermarkets!

Urgent letter sent to all the Main Supermarkets!

As the challenges of food shopping have increased amid the uncertainty around Covid-19, several UK supermarket chains have prioritised opening at certain times of the day for vulnerable and elderly people.

RNIB, jointly with other sight loss sector charities Guide DogsThomas Pocklington Trust and Visionary, has written to supermarket chief executives to ask them how they are helping blind and partially sighted people. While we wait for their responses we have put together information we’ve found online about what they are doing to help disabled customers.

Letter Below

Dear Sir/Madam,   May I firstly take the opportunity to thank you sincerely for taking time out to read this letter at what I know is a period of unprecedented demand and strain on your sector, company and staff.   Like you, we are also coming to terms with what the coronavirus crisis means. In the forefront of our minds is how it will impact on blind and partially sighted people and how our charities can best act to continue to support their needs.

As you may be aware, our organisations work alongside and support blind and partially sighted people across the UK. Our key consideration at this time is how to ensure that they are able to continue to live independently and follow government advice such as “self-isolating”, something which poses a particular problem to our community.

A key element of everyday living is the ability to shop for groceries, medicines and other essentials for daily life. Blind and partially sighted people have historically taken advantage of online shopping and delivery services.

We have worked with many providers to ensure that apps and websites are accessible to allow people to independently fill their basket, check out and have it delivered to their door.   We want to acknowledge the excellent measures that some in the sector have put in place such as early shopping hours for vulnerable and disabled customers and please be reassured that such measures are hugely beneficial and welcome.

In relation to online shopping and home delivery however, we are receiving large numbers of distressed calls from blind and partially sighted people who are unable to obtain their usual delivery slot and in most cases are unable to get a suitable slot for over three weeks.

We are sure you can understand the anxiety this can cause for people who are often already struggling with their wellbeing, not to mention the worry of going without vital foods, medicines and other essentials.

We do understand that there are numerous calls on your sector at present to support society in a whole variety of ways, but I would respectfully ask you to consider putting in place a telephone or online scheme whereby blind and partially sighted people are able to pre-book online shopping and home delivery slots in order to guarantee their food supply and therefore provide them with the ability to live independently and minimise anxiety.

We plan to communicate with our members and service users to let them know what assistance supermarkets are putting in place next week. With this in mind, we would ask that you respond to this letter by Wednesday 25th March. We appreciate this is a short time frame, but one that we hope you will be able to accommodate given the severity of the circumstances.

We would be more than happy to work with you to formulate an appropriate scheme should our input prove helpful.

Signed by Thomas Pocklington Trust, Visionary, RNIB and Guide Dogs CEOs


Below you can find key information and links to the announcements from some of the key supermarket chains:

Last updated March 25 2020


Asda has placed limits on the amount of certain products individual shoppers can buy.

Updates on Asda’s reaction to the Coronavirus.


All of its stores have a dedicated shopping hour for those at higher risk and the people who care for them.  You will need to contact your local store as these dedicated hours may vary


Morrisons is expanding its home delivery service and introducing new ways of delivering groceries and more slots for customers, which will also help vulnerable people and those affected by the virus. Morrisons is making more delivery slots available to customers both through Morrisons.com and the Morrisons Store on Amazon Prime Now.

Morrisons food boxes

Our new Food Boxes are designed to provide you with everyday essentials, without needing to leave your home. Our boxes contain £30 worth of groceries and we offer convenient delivery directly to your door for £5.



Every Monday, Wednesday and Friday, all of the chain’s supermarkets will dedicate the hour of 8 am – 9 am to serving elderly, disabled and vulnerable customers, as well as NHS and Social Care workers.


Tesco says it is prioritising the elderly and most vulnerable between 9 – 10 am on Mondays, Wednesdays and Fridays, except for its Express outlets.


First hour of store opening to be dedicated to the elderly and vulnerable and it is exploring ways to offer its services remotely.


You can check for the latest information and find contact details for  all the major UK supermarkets on their websites.


Aldi: https://www.aldi.co.uk/

Asda: https://www.asda.com/

Best-One: https://www.best-one.co.uk/

Budgens: https://www.budgens.co.uk/

Co-Op: https://www.coop.co.uk/

Costco: https://www.costco.co.uk/

Costcutter: https://www.costcutter.co.uk/

Farmfoods: https://www.farmfoods.co.uk/

Iceland: https://www.iceland.co.uk/

Lidl: https://www.lidl.co.uk/

Londis: https://www.londis.co.uk/

Makro: https://www.makro.co.uk/

Marks and Spencer: https://www.marksandspencer.com/

Morrisons: https://groceries.morrisons.com/webshop/startWebshop.do

Nisa: https://www.nisalocally.co.uk/

Ocado: https://www.ocado.com/

Premier: https://www.premier-stores.co.uk/

Sainsbury’s: https://www.sainsburys.co.uk/

Sainsburys has a vulnerable persons careline – 0800 052 5500. It is attempting to prioritise vulnerable customers for home delivery.

Call wait times may be substantial.

Spar: https://www.spar.co.uk/

Tesco: https://www.tesco.com/

Waitrose: https://www.waitrose.com/


RNIB Helpline: Call on 0303 123 9999
We’re open 8 am-8 pm weekdays and 9 am -1 pm on Saturdays.

The RNIB Helpline team can give you advice and point you to the services that can help you face the future with confidence.



Journey-making focus group!

RNIB, Guide Dogs and London Vision Journey-Making focus group

RNIB, Guide Dogs and London Vision: Journey-Making focus group!

RNIB, London Vision and Guide Dogs Campaigns are holding a focus group on journey-making and getting around. The purpose of the travel focus group is for us to discuss some of the barriers which blind and partially sighted people encounter when travelling around. The personal experiences we discuss will be used to help us to explain the issues to policy- and decision-makers, so they better understand the importance of making streets and transport more accessible.

Event Details

The focus group will be taking place on 29 November from 10 am to 1 pm at RNIB 105 Judd Street, WC1H 9NE. Please email Karishma.shah@rnib.org.uk to RSVP.

Is this travel focus group something you would like to take part in?

We want to hear from you if:

  • You are blind or partially sighted,
  • You are able to travel independently, but feel frustrated by the barriers that prevent you from making all the journeys you want to without assistance,
  • You are affected by some of the topic areas covered below,
  • You are happy to share your personal experiences of journey-making with us and more widely to help us to campaign for change.

At the focus group, some of the key topic areas we aim to cover include:

  1. Kerbs (Detectable Footways, Cycleways and Roads);
  2. Shared Use Areas and Pathways;
  3. Shared Space;
  4. Cycling and Cycleways;
  5. Hybrid and Electric Vehicles and EV Charging Points;
  6. Access to Bus Stops (Bus Stop Bypasses and Bus Stop Borders);
  7. Dockless Bikes and pavement obstructions
  8. E-bikes,
  9. Micro-mobility (e-scooters, e-skateboards, hoverboards, Segways, go-peds),
  10. Underground access.
  11. Access to taxis