Turn Up and Go resumes normal service
From Monday 19 October, we will resume the Turn-Up and Go service on the London Underground. This means we will provide physical assistance on request.
To help protect you and our staff, we will:
- provide staff with a disposable sleeve to wear on their arm when guiding you, giving them and you additional protection
- remove face coverings to speak with you at a 2-metre distance
- ask you and our staff, to wash or sanitise hands before and after contact
There may be some circumstances where we are not able to offer physical assistance, for example, if you are unable to wear a face covering. In this case, we would offer a free taxi service to the most convenient station so you can continue your journey.
New face-covering exemption badge
We have introduced a new face-covering exemption pin badge. You can request the badge online in the same way you request the ‘Please offer me a seat’ badge at tfl.gov.uk/face-covering-badge. Delivery will take around two to three days.
If you do not have access to the website, call our Contact Centre on 0343 222 1234 who are happy to send you one in the post.
Safety on London Underground
We continually take measures to keep you and our staff safe, so you can travel with confidence on the TfL network.
Watch this video to find out how we are keeping our London Underground network safe and clean:
Remember to travel when possible during quieter times. The busiest travel times during the week are between 05:45 and 08:15, and 16:00 and 17:30.
© TfL, 12 October 2020