Coronavirus – Practical Information for Vulnerable & Disabled People!

Coronavirus - Practical information for disabled people!

Coronavirus – Practical Information for Vulnerable and Disabled People!

Original article from  disabilityrightsuk

Coronavirus News

National isolation 

In a public broadcast, the Prime Minister has set out new rules for the UK. From tomorrow, the public is expected to:

  • Only shop for necessities, and as infrequently as possible (shops selling non-essentials will be closed)
  • Shop online where possible
  • Exercise just once a day
  • Fraternise in public with no more than one other person, unless they are household members from your own household.
  • Travel to work only if homeworking is impossible (it is unclear from the PM’s broadcast if this means keyworkers only).

The police have been issued powers to disperse or fine.

  • People can move about to care for vulnerable people, get medical help, or medical supplies.



People classified as ‘extremely vulnerable’ can self-register for support from the Government website (inc food parcels) here:  ExtremelyVulnerable

Some branches of some of the major supermarkets, including Sainsbury’s, M&S, Asda, Morrison’s and Tesco, are offering a quieter hour for shopping for vulnerable groups (older people, people with long-term health conditions, and disabled people). While the intention is there, concerns have been raised in the media that the queues are long and proximity to people too close to be considered isolating. If you are able to use the internet, online grocery shopping affords more isolation.

A round up of information from the major supermarkets can be found on the inews website. Please note that information is subject to change:

Essential links on Supermarket Opening Times

As the challenges of food shopping have increased amid the uncertainty around Covid-19, several UK supermarket chains have prioritised opening at certain times of the day for vulnerable and elderly people.

Here you can find key information and links to the announcements from some of the key supermarket chains:

Essential links on Supermarket Opening Times

As the challenges of food shopping have increased amid the uncertainty around Covid-19, several UK supermarket chains have prioritised opening at certain times of the day for vulnerable and elderly people.

On the Sight Advice FAQ website, a resource for blind and partially sighted people supported by RNIB, there is a range of useful information on a variety of subjects including how to arrange shopping deliveries and how to get essential food supplies if you are struggling financially.

RNIB, jointly with other sight loss sector charities Guide DogsThomas Pocklington Trust and Visionary, has written to supermarket chief executives to ask them how they are helping blind and partially sighted people. While we wait for their responses we have put together information we’ve found online about what they are doing to help disabled customers.

Here you can find key information and links to the announcements from some of the key supermarket chains:


Asda has placed limits on the amounts of certain products individual shoppers can buy.

Updates on Asda’s reaction to the coronavirus


All of its stores have a dedicated shopping hour for those at higher risk and the people who care for them.

More information on the Co-op’s dedicated shopping hour

Marks and Spencer

It has set aside the first hour of trading on Mondays and Thursdays for older and vulnerable customers.

More information for Marks and Spencer customers


Morrisons is expanding its home delivery service and introducing new ways of delivering groceries and more slots for customers, which will also help vulnerable people and those affected by the virus.

Information on Morrisons’ Foodboxes delivery service

More information on Morrisons’ services


Every Monday, Wednesday and Friday, all of the chain’s supermarkets will dedicate the hour of 8am – 9am to serving older, disabled and vulnerable customers, as well as NHS and Social Care workers. Sainsbury’s says its existing online customers who are over 70 years of age, vulnerable, or who have a disability, will get priority access to online home delivery slots and access to Click And Collect services.

It says it has proactively contacted 270,000 customers who the supermarket chain identified as elderly or vulnerable.

Sainsbury’s also says this week it will receive the Government database, which tells it which people in England the Government considers to be most vulnerable, to enable it to offer those already registered with Sainsbury’s a delivery slot.

It encourages people who this applies to to register as vulnerable to coronavirus on the Government’s web site as well as register with the supermarket.

More about Sainsbury’s opening hours


Tesco says it is prioritising older people and the most vulnerable between 9 – 10 am on Mondays, Wednesdays and Fridays, except for its Express outlets. It says, having introduced floor markings to help shoppers distance themselves from each other, that its staff and “colleagues are always on hand to provide support to any customers who need help”.

Find out more about Tesco’s access hour plan

Find out about accessibility and


First hour of store opening to be dedicated to older and vulnerable people and it is exploring ways to offer its services remotely.

More information on Waitrose’s opening hour changes

Community Support

Most communities have now set up support groups to help anyone in self-isolation.  This may include shopping for food and collecting prescriptions from the chemist.

Find your local Community helpers

The Covid-19 Mutual Aid UK supports local community groups organising mutual aid.  It provides resources and connects people to their local group.

Support is also available through a Government Register.  It is free to register if you have a medical condition that makes you vulnerable to the virus.

List of Supermarkets and their website below

You can check for the latest information and find contact details for the major UK supermarkets on their websites.

Sainsburys has a vulnerable persons careline – 0800 052 5500. It is attempting to prioritise vulnerable customers for home delivery.


Medical and NHS services

In the case of GP surgeries closing due to Coronavirus or short staffing, NHS out of hours advice still stands. This can be found here:

Information on support from your pharmacy can be found here:

Hospitals are cancelling non-essential appointments, and publishing their own guidance on Coronavirus on their websites. Check before travelling.

You can find a list of NHS Trusts linking to websites here:

You can find a list of Clinical Commissioning Groups linking to websites here:

General NHS information on Coronavirus can be found here:

NHS England has put out the following comprehensive guidance to the Heads of Clinical Commissioning Groups and NHS Trusts across the country, determining which services should continue to run, which should run with limited capacity, and which will need to be discontinued during the outbreak:


Social distancing

You will almost certainly be aware that Public Health England is advising vulnerable groups, including those with disabilities and long-term health conditions, to practice social distancing. New guidance from the NHS for those at greatest risk is expected this week. For the current guidance on social distancing, go here:

Prime Minister Boris Johnson has urged vulnerable groups to isolate for 12 weeks in a “period of maximum protection” from the weekend which has just passed. While this is not yet mandatory, it is very strongly advised. You can hear him speaking about this from five minutes ten seconds in on this youtube link:


Face to face benefits assessments have been cancelled for (at least) three months. More information can be found here:

The Government’s has published guidance on Statutory Sick Pay, job centre appointments, health assessment appointments, changes to Universal Credit and Working Tax Credits, Local Housing Allowances and Housing Benefit here:

For the first seven days off work, employees can self-certify so they don’t need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used to provide evidence of the advice to self-isolate.

People who need to claim universal credit or employment and support allowance because of coronavirus will not be required to produce a fit note or an isolation note.

In addition, the government advises that the note can be accessed through the NHS website and NHS 111 online, and that:

“’After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.’”

Other welfare benefit changes include:

  • Increasing the universal credit standard allowance and the working tax credit basic element by £20 a week for the next 12 months.
  • Suspending the minimum income floor for everyone affected by the economic impacts of coronavirus.
  • The rule that means statutory sick pay (SSP) is not paid for the first three days of work missed because of sickness absence with (retrospective effect from 13 March 2020);
  • Raising the ‘generosity’ of housing benefit and universal credit, so that the local housing allowance will cover at least 30% of market rents in an area.
  • Removing the universal credit minimum income floor rule for the self employed.
  • New PIP, ESA and Attendance Allowance claimants will have priority for telephone and paper-based disability assessments to ensure access to support
  • The DWP has announced that there no requirement to attend jobcentre appointments for three months,

However, jobcentres will remain open and will continue to support people who cannot go online or use the phone to make claims or get support.

Turn2Us is a useful website to find out more about benefits:


The Ministry of Housing and Communities has announced plans for emergency legislation to suspend evictions from social or private rented accommodation. More information about the announcement can be found here:


Energy companies have agreed emergency measures to ensure vulnerable people do not get cut off at this time. Details on energy company measures can be found here:

and water company measures here:

Social care

The government has published guidance on home care provision here:

And adult social care here:

Last week, the In Control charity ran a webinar on social care and direct payments during the Coronavirus outbreak: (note this link is to a youtube video, you cannot actively participate now as the event has passed).

In Control has set up a web page on its Be Human initiative, which links to local facebook Coronavirus support groups, as well as other resources created by Disabled People’s Groups:

While we know it is a challenging time for everyone at the moment due to Coronavirus. Disabled people are still entitled to the care and support they receive from their Local Authorities to promote their independence, safety and wellbeing. Disabled people are also entitled to be adequately assessed in order to ensure proper person-centred care needs are met, and assessment and care and support plans are written. Assessment and care and support plans can be undertaken without face to face meetings.

We have produced a Care Act Guide that can be dowloaded for free from:


Schools are closed, with the exception of need for keyworkers and vulnerable children. Details of who is eligible to attend school can be found in this BBC article:

Government advice on SEND schools is wooly:

If you are in doubt about what to do with a child who attends a SEND setting, contact your local authority.

Coram Children’s Legal Centre has some useful advice for SEND provision at this time which can be found here:


Support for self-employed people is so far minimal. If you’re self-employed, claiming Universal Credit and having to stay at home because of COVID-19, the minimum income floor rules do not apply. From 6 April there will be a “temporary relaxation” of minimum income floor rules, and self-employed people claiming Universal Credit will not have to attend job centre appointments to demonstrate what their work is. There has been additional support promised for self-employed workers but no details yet.

If you’re self-isolating due to COVID-19 you can get SSP from day one off work, rather than day four. There have been plans announced to support the income of people out of work due to COVID-19 through the Coronavirus Job Retention Scheme, but that does not cover self-employed workers, and is applied for employers. If you’re not eligible for statutory sick pay you can apply for Universal Credit and/or Employment and Support Allowance.

The government has issued information for employees here:

and information for employers here:

Public transport

Some local councils have eased the terms of use for free bus passes, allowing people to use them on all buses, not just on those after the morning rush hour. This potentially allows people to access the early morning hour of shopping reserved at the major supermarkets for vulnerable groups. However, while isolation is not yet compulsory, these groups are being strongly advised to self-isolate to avoid infection.

Rail routes will be running reduced services but will stay running to allow key workers, including NHS and care workers, to get to work.

Refunds will be issued for season tickets. People with passes will need to contact the pass issuer for details.

BBC output

The BBC intends to continue its remit to inform, educate and entertain during the outbreak. It has committed to keeping flagship news broadcasts on the air, to use The One Show as a consumer programme for all aspects of the crisis, including health and well-being advice, keeping fit and healthy eating tips, while Health Check UK Live will directly address the concerns of viewers who are in isolation, offering tips on how to keep healthy and happy at home. It will work to offer TV and radio fitness programmes, and use the BBC Food website to focus on what meals can be made with essentials, for those on low incomes.

It has also given the Red Button service a reprieve for the time being.

It has pledged to keep spirits up with repeats of favourite shows on the TV, and iPlayer, as well as launching a new iPlayer experience for children, part of which will focus on education. Read more here:


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