Best Practice Leisure Guidelines

RNIB BBS & Metro Blind Sport's Best Practice Leisure Guidelines

Best Practice Covid-19 Leisure Guidelines from RNIB, BBS and Metro Blind Sport

Covid-19: Supporting your blind and partially sighted members and participants. With a little support blind and partially sighted people can stay safe whilst being active.

 

1. Visual indicators and awareness

Be aware of who could be blind and partially sighted

It’s important to remember that blind and partially sighted people don’t necessarily “look blind”. Not all blind and partially sighted people wear dark glasses, have a cane or a guide dog, so be mindful that it may not always be obvious.

If you think that someone might require assistance or they have a visual indicator (which includes wearing the sunflower lanyard), a simple introduction and “Is there anything I can assist you with?”, can go a long way.

Staff Introduce yourself as customers may not see your uniform/name tag – “Hi I’m Steve, I’m your Duty Manager, is there anything I can do to help today?”.

Social distancing Research carried out by RNIB found that almost two-thirds of blind or partially sighted people say they’ve found maintaining a social distance difficult – guide dogs are amazing animals, but they are unaware that social distancing is in force.
Potential announcements such as: “Please maintain your social distance and consider others around you.” could help to support all your members.

For more information on the challenges of social distancing, please refer to RNIB’s short video:

‘How to socially distance when this is your view’

 

2. Inside the facility and customer experience Guiding

We know that sticking to government guidelines and social distancing is very important at this time, but RNIB research shows that 48% of blind or partially sighted people were concerned or anxious about following social distancing guidance correctly. Guiding someone who is blind or partially sighted around your facilities in the “traditional way” is not currently an option.

Therefore, if someone requires guiding and there is not a safe and comfortable way in which social distancing measures can be adhered to, especially in the context of active participation or whilst using equipment, verbal guidance may need to be considered.

3. Colour contrast

Be mindful of the visual appearance of any temporary signage, ensuring there is clear colour contrast – otherwise blind and partially sighted customers may not be able to read them. Also, try to add this same logic to any online content you create.

4. Tactile markers and audio announcements

We support the use of safe tactile indicators or markers and audible announcements to provide your members with information in non-visual formats. For example, using tactile floor markers to identify one-way systems in changing rooms.

5. Flexibility for guides

We understand that facilities will request that people workout by themselves or socially distance while participating in different activities. We hope that you’ll consider relaxing these provisions for people who are blind or partially sighted and allow them to participate with their own guide or carer.

6. Hygiene

For many blind and partially sighted members, identifying equipment can be a difficult and extremely tactile process. To maintain the required level of hygiene, specifically highlight to your blind and partially sighted members where and how they can sterilise their hands, equipment and any other facilities they may use.

Help people find facilities

 Covid 19 may have resulted in changes to facility layouts – this can be confusing if you can’t see too well. If someone looks lost – ask them and let them know where things are.

 

7. Protective screens

With the installation of protective screens within your facilities, it’s important to ensure there is good contrast, so they don’t create unnecessary confusion. This can be as simple as putting tape around the edge of the screen and payment terminal location.

 

8. Ask someone if they need help 

People appreciate being asked if they need help. If you think that someone needs help, just say hello and ask

 

 How to Interact

For more information on how to interact with your blind and partially sighted customers, please refer to RNIB’s “Helping you to help your customers” resource

https://www.rnib.org.uk/volunteering/helping-you-help-others-during-coronavirus

While there is much more to be learned by booking a practical training session with an RNIB expert, here are a few simple tools which could make the world of difference, and help you stand out from the crowd:

  • Introduce yourself and talk directly to the person you are helping
  • If you are going to guide them, let them take your arm, don’t grab theirs
  • Don’t walk away without saying you are leaving
  • Treat people with disabilities with respect and consideration
  • Be open to different communication styles
  • Don’t make assumptions about what type of disability, or disabilities, a person has
  • Remember, some disabilities are not visible. Take the time to get to know your customers’ needs
  • Ask before you offer to help — don’t just jump in. Customers with disabilities know if they need help and how you can provide it

To find out how RNIB Business could help you to better support your customers and employees who are living with sight loss, please contact our team at businesslink@rnib.org.uk or call 01733 375 370.

 

Study: increasing awareness in society!

Study to raise awareness regarding blind and partially sighted people!

Image above:  Screengrabs from Cass business school website video showing a whale in the Thames by tower bridge and a lion roaring on the London rooftops – slogan is in a world of Noise get Noticed

Lack of awareness as an inclusion barrier for the blind and sight impaired: The challenge of increasing the awareness in society.

What is the purpose of the study?

The aim of the research project is to develop a useful prototype tool that could allow organisations, institutions and charities to raise awareness regarding blind and visually impaired people, and by this mean the society inclusivity.

Further information and contact details

Juan Francisco Madico Vizquerra
MSc Innovation Creativity and Leadership – 2019/20 Student
Cass Business School, 106 Bunhill Row
London, EC1Y 8TZ

Email: Juan.Madico-Vizquerra@cass.city.ac.uk

Download Participant Information Sheet link:  Click here

 

PARTICIPANT INFORMATION SHEET

Title of study: Lack of awareness as an inclusion barrier for the blind and sighted impaired: The challenge of increasing awareness in society.
Researcher: Juan Francisco Madico Vizquerra

We would like to invite you to take part in a research study. Before you decide whether you would like to take part, it is important that you understand why the research is being conducted and what it would entail from you.

Please take the time to read the following information carefully and discuss it with others if you wish. Ask us if there is anything that is not clear or if you would like to receive more information. You will be given a copy of this information sheet to keep.

What is the purpose of the study?

The aim of the research project is to develop a useful prototype tool that could allow organisations, institutions and charities to raise awareness regarding blind and visually impaired people, and by this mean the society inclusivity.
The duration of the study is until the research project submission date, 1st September, since this was established by the 2019/2020 Masters in Innovation, Creativity and Leadership programme.

Why have I been invited to take part?

All the participants are chosen randomly via LinkedIn or email. The main requirements for taking part in the study are: (i) living currently or have lived in the last years in the UK, and (ii) being between 21 and 60 years old. If you decide to either take part or not in the study, it will have no effect on assessments, marks or future studies.

Do I have to take part? Participation in the project is voluntary, and you can choose not to participate in part or all of the project. You can withdraw at any stage of the project without being penalised or disadvantaged in any way. It is up to you to decide whether or not to take part. If you do decide to take part you will be asked to sign a consent form. If you decide to take part you are still free to withdraw at any time and without giving a reason.

What will happen if I take part?

If you decide to be involved in the research project process, you will be involved in one or all of the above activities (based on your consent and availability):

  •  Answering an online survey – 10 to 15 minutes.
  • Attending phone and/or video interviews – 45 to 60 minutes.
  • Participating in virtual co-design workshops – 45 to 60 minutes (likely 2 sessions).

The participants will meet and/or could contact the researcher during all of the stages of the process (e.g. online surveys, interviews and workshops).

Due to the current Covid-19 situation, all of the processes will take place virtually via remote communication tools such as phone calls, video calls, online communication.

Data privacy statement

City, University of London is the sponsor and the data controller of this study based in the United Kingdom. This means that we are responsible for looking after your information and using it properly. The legal basis under which your data will be processed is City’s public task.

Your right to access, change or move your information are limited, as we need to manage your information in a specific way in order for the research to be reliable and accurate. To safeguard your rights, we will use the minimum personal-identifiable information possible

for further information please see

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/public-task/ 

City will use your name and contact details to contact you about the research study as necessary.

If you wish to receive the results of the study, your contact details will also be kept for this purpose. The only people at City who will have access to your identifiable information will be Juan Francisco Madico Vizquerra.

City will keep identifiable information about you from this study for 1 year after the study has finished. You can find out more about how City handles data by visiting https://www.city.ac.uk/about/governance/legal. If you are concerned about how we have processed your personal data, you can contact the Information Commissioner’s Office (IOC) https://ico.org.uk/

Who has reviewed the study?

This study has been approved by City, University of London Business School Research Ethics Committee.

What if there is a problem?

If you have any problems, concerns or questions about this study, you should ask to speak to a member of the research team. If you remain unhappy and wish to complain formally, you can do this through City’s complaints procedure. To complain about the study, you need to phone 020 7040 3040.

You can then ask to speak to the Secretary to Senate Research Ethics Committee and inform them that the name of the project is ‘Lack of awareness as an inclusion barrier for the blind and sighted impaired: The challenge of increasing the awareness in society’.

You can also write to the Secretary at:

Anna Ramberg
Research Integrity Manager
City, University of London, Northampton Square
London, EC1V 0HB
Email: Anna.Ramberg.1@city.ac.uk

Further information and contact details

Juan Francisco Madico Vizquerra
MSc Innovation Creativity and Leadership – 2019/20 Student
Cass Business School, 106 Bunhill Row
London, EC1Y 8TZ
Email: Juan.Madico-Vizquerra@cass.city.ac.uk

Professor Neil Maiden
Research Project Supervisor
Cass Business School, 106 Bunhill Row
London, EC1Y 8TZ
Email: neil.maiden.1@city.ac.uk

Thank you for taking the time to read this information sheet.

 

Improving Physical Activity in Young Adults

Study: Improving Physical Activity in Young Adults Living with Disabilities

Study on Improving Physical Activity in Young Adults Living with Disabilities

 

What is the purpose of the study?

To recognise the barriers of physical activity for young adults. These studies are imperative to assist researchers in developing strategies to limit potential barriers and enhance facilitators to ultimately increase physical activity in young adults live with disabilities and improve their health and quality of life.

The inclusion criteria I am looking for in participants are listed below.

  1.  Young adult aged 18-35
  2.  Living with a physical or sensory (visual/hearing) impairment
  3.  Struggle to engage in the World Health Organisations weekly requirement of 150 minutes of physical activity

 

Further information and contact details

James Haley –  Loughborough University

Email J.Haley-19@student.lboro.ac.uk

Download Dissertation Information Sheet link: Click Here

The information sheet below for the study, it consists of all the key details that participants need to know about the study, the purpose of the study, benefits, confidentiality and other details.

 

Dissertation Information Sheet

Investigators Details:

Mr. James Haley – Main investigator, Epinal Way, Loughborough, Leicestershire LE11 3TU, United Kingdom, J.Haley-19@student.lboro.ac.uk

 Dr. David Maidment – Project supervisor, Epinal Way, Loughborough, Leicestershire LE11 3TU, United Kingdom, D.W.Maidment@lboro.ac.uk, +44(0)1509225439

 

Section A: Questions

We would like to invite you to take part in this study. Before you decide if you would like to take part, we would like you to understand why the research is being done and what it will involve for you. We would be happy to answer any questions that you may have. Please feel free to talk to others about the study before planning a decision if you wish.

 

What is the purpose of the study?

Previous research has reported that young adults with disabilities (physical and/or sensory) experience a diverse range of barriers when engaging in physical activity compared to non-impaired individuals. Currently, a large amount of research in this area has investigated whether PA programmes can improve outcomes in young children (younger than <15 years) or older adults (older than >65 years) with disabilities. However, there are a limited number of studies investigating the barriers and facilitators for physical activity among young adults (18-35 years of age) with disabilities.

Therefore, further studies are needed to recognise the barriers of physical activity for young adults. These studies are imperative to assist researchers in developing strategies to limit potential barriers and enhance facilitators to ultimately increase physical activity in young adults live with disabilities and improve their health and quality of life.

 

Who is doing this research and why?

This study is part of a student-led research project by James Haley for the degree of Master of Science in Sport and Exercise Psychology in the School of Sport, Exercise and Health Sciences at Loughborough University. This project is being supervised by Dr. David Maidment (Ph.D) a Lecturer in Psychology at Loughborough University.

 

Are there any exclusion criteria?

To take part in this study you must be (1) living with a physical and/or sensory disability; (2) living a sedentary lifestyle by not meeting the World Health Organization weekly requirement of 150 minutes of physical activity, (3) aged between 18-35 years and (4) a resident living in the United Kingdom (UK).

 Any individual that does not meet these requirements will not be able to participate in this study.

 

What will I be asked to do?

You will be invited to engage in a semi-structured interview with (James Haley) either through telephone or online methods (e.g. Skype). A combination of questions will be formed from existing literature and presented to the participants regarding the barriers that may contribute to young adults with physical and/or sensory impairments struggling to engage in physical activity. There are no right or wrong answers. All that we ask is that you are as honest as possible to ensure our findings are valid and trustworthy.

All interviews will be audio recorded. In addition, with your permission, you may be contacted via email after their interviews to elaborate further on any answers provided.

Once I take part, can I change my mind?

After you have read this information and asked ay questions you may have, if you are happy to participate, you will be asked to complete an Informed Consent Form.

This should be completed by hand and then scanned or photographed and return to me by email. However, if this is difficult to do you could type your response and then use your email to verify the ‘signature’. If at any time, before, during or after the sessions you wish to withdraw from the study, please contact the main investigator (James Haley).

You can withdraw at any time, for any reason and you will not be asked to explain your reasons for withdrawing. However, it is important to note that once the results of this study are submitted as part of the degree for a Master of Science on September 2nd, 2020, it will not be possible to withdraw your individual data from the research study.

 

Will I be asked to attend any sessions and where will these be?

Interviews will be undertaken remotely via Skype or telephone, in the comfort of your own household. No face-to-face interviews will occur due to the COVID-19 pandemic as the researcher will be adhering to governmental guidelines and upholding physical (or social) distancing. All interviews will be undertaken on a selected date and time agreed in advance that is convenient for you. However, in the near future, if governmental restrictions are lifted, the investigator may arrange a face-to-face meeting with you.

 

How long will it take?

The length of each semi-structured interview will last between 30 to 45 minutes, although these interviews may have the potential to last longer due to the nature of the study. Please let the researcher know if you would like to take a break at any point during the interview.

 

Are there any disadvantages or risks in participating?

No risk or harm is anticipated through engagement with this research project. All interview locations will be quiet and secured away from potential harm and risk. A risk assessment has also been completed and approved by Loughborough University prior to interviewing to ensure any potential harm has been minimised and the safety of all participants is upheld.

 

What are the possible benefits of participating?

If you decide to take part, the information you give will provide a valuable insight into the potential barriers and facilitators of engaging in physical activity for young adults (18-35 years of age) that live with a physical and/or sensory impairment. These findings could be used in the future to support other researchers, governing bodies and sports agencies in developing their knowledge on how to support young adults living with disabilities to overcome barriers faced when undergoing physical activity.

 

Data Protection Privacy Notice

Loughborough University will be using information/data from you in order to undertake this study and will act as the data controller for this study. This means that the University is responsible for looking after your information and using it properly.

 

What is the legal basis for processing my personal information?

Personal data will be processed on the public task basis.  For further details on the data protection legislation see: https://ico.org.uk/your-data-matters/

 

Under the General Data Protection Regulation (GDPR), some of the personal data which will be collected from you is categorised as “sensitive data”. The processing of this data is necessary for scientific research in accordance with safeguards. This means that the study has gone through an ethical committee to ensure that the appropriate safeguards are put in place with respect to the use of your personal data.

 

How long will my personal information be retained?

Any personal information (consent forms, audio-voice recordings, verbatim transcripts) collected and stored as part of this study will be erased after submission of the MSc dissertation project on September 2nd, 2020.

 

Will my personal information be shared with others?

All data obtained as part of this study will only be shared with the investigators involved. If at any time the participants are unhappy with certain areas of their interview, the participant has full permission to erase certain aspects of their data. This is to ensure that all measures undertaken are ensuring compliancy with the British Education Research Association (BERA) (2018) regulations. However, no third parties/external sources will obtain permission for this project without approval from the main investigator.

 

Will my taking part in this study be kept confidential?

The data obtained within this research will stay confidential. Any information obtained will be stored on a password-protected ‘Lenovo IdeaPad S340 Intel Pentium 12GB Blue Laptop’ saved on Loughborough University’s secure ‘Microsoft 365 One Drive’ system and will be erased immediately after the dissertation deadline (3/9/20. All data will be anonymised, with each person taking part in the study assigned a unique identifier. The interviews will be completed at different dates, times, and locations to increase confidentiality. Any raw data analysed and used within the study will be adapted by using pseudonyms, and identifiable variables within the transcripts and report removed to maximise anonymity.

 

How will the anonymised data/results collected from me be used?

The results of the project will be collected, analysed, and written up into a full research study as part of a Master of Science study in the School of Sport, Exercise and Health Science at Loughborough University. If deemed essential this study may be used further for research purposes after being reviewed for a publication and featured as a conference paper.

 

I have some more questions; who should I contact?

If you experience any problems or complaints whilst engaging with this research project, please feel free to contact one of the following:

James Haley – Researcher – Email J.Haley-19@student.lboro.ac.uk, Dr David Maidment – Project Supervisor – Email D.W.Maidment@lboro.ac.uk, Phone +44(0)1509225439

 

What if I am not happy with how the research was conducted?

If you are not happy with how the research was conducted, please contact the Secretary of the Ethics Approvals (Human Participants) Sub-Committee, Research & Enterprise Office, Hazlerigg Building, Loughborough University, Epinal Way, Loughborough, LE11 3TU.  Tel: 01509 222423.  Email: researchpolicy@lboro.ac.uk

 

The University also has policies relating to Research Misconduct and Whistle Blowing which are available online at http://www.lboro.ac.uk/committees/ethics-approvals-human-participants/additionalinformation/codesofpractice/ .

If you require any further information regarding the General Data Protection Regulations, please see: https://www.lboro.ac.uk/privacy/research-privacy/.

This study has been granted approval in agreement with Loughborough University Research Ethics Policy.

 

Pandemic Support by Borough!

Pandemic Support by Borough - Website - Phone - email if available!
Quick Links:   B to E   |   G to J   |   K to M   |   N to R   |   S to W 

Barking and Dagenham

Call:  020 8215 3000

Email:  bdcan@lbbd.gov.uk

Website:  https://www.lbbd.gov.uk

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 Barnet

Call:  0808 281 3210

Website:  https://www.barnet.gov.uk

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Bexley

Call:  020 3045 5398

Website: https://www.bexley.gov.uk

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Brent

Call:  020 8937 1234

Email:  coronavirus@brent.gov.uk

Website:  www.brent.gov.uk

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Bromley

Call:  020 8313 4484

Website:  www.bromley.gov.uk

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Camden

Call:  0207 974 4444

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Croydon

Call:  020 8604 7787

Website:  www.croydon.gov.uk

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Ealing

Call:  0208 825 7170

Website:  www.ealing.gov.uk

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Enfield

Call:  020 3821 1966

Website:  www.enfield.gov.uk

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Greenwich

Call:  0800 470 4831

Email:  covid19support@royalgreenwich.gov.uk

Website:  www.greenwich.gov.uk

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Hackney

Call:  020 8356 3111

Website:  www.hackney.gov.uk

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Hammersmith and Fulham

Call:  0800 917 6994

Email:  shield@lbhf.gov.uk

Website:  www.lbhf.gov.uk/

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Haringey

Call:  020 8489 4431

Website:  www.haringey.gov.uk

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Harrow

Call:  0208 091 2698

Website:  www.harrow.gov.uk

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Havering

Call:  0800 368 5201

Email:  covid19support@havering.gov.uk

Website:  www.havering.gov.uk

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Hillingdon

Call:  0203 949 5786

Email:  covid19hub@hillingdon.gov.uk

Website:  www.hillingdon.gov.uk

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Hounslow

Call:  020 7084 9697

Email:  Hub@hounslow.gov.uk

Website:  www.hounslow.gov.uk

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Islington

Call:  0207 527 8222

Email:  weareislington@islington.gov.uk

Website:  www.islington.gov.uk

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Kensington and Chelsea

Call:  027 361 4326

Email:  C19Hub@rbkc.gov.uk

Website:  www.rbkc.gov.uk

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Kingston Upon Thames

Call:  0208 547 5000

Email:  covid-19support@kingston.gov.uk

Website:  www.kingston.gov.uk

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Lambeth

Call:  020 7926 2999

Website:  www.lambeth.gov.uk

Lewisham

Call:  0208 314 3535

Website:  www.lewisham.gov.uk

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Merton

Call:  020 8685 2272

Email:  help@mvsc.co.uk

Website:  www.merton.gov.uk

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Newham

Call:  0208 430 2000

Email:  help@newham.gov.uk

Website:  https://www.newham.gov.uk

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Redbridge

Call:  020 8708 5555

Website:  www.redbridge.gov.uk

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Richmond upon Thames

Call:  0208 871 6555

Email:  covid19support@richmondandwandsworth.gov.uk

Website:  www.richmond.gov.uk

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Southwark

Call:  0207 525 5000

Email:  covidsupport@southwark.gov.uk

Website:  www.southwark.gov.uk

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Sutton

Call:  020 8770 5000

Website:  www.sutton.gov.uk

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Tower Hamlets

Call:  020 7364 3030

Website:  www.towerhamlets.gov.uk

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Waltham Forest

Call:  020 8496 3000

Website:  www.walthamforst.gov.uk

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Wandsworth

Call:  0208 871 6555

Email:  covid19support@richmondandwandsworth.gov.uk

Website:  www.wandsworth.gov.uk

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Westminster

Call:  0207 641 1222

Website:  www.westminster.gov.uk

Metro Blind Sport’s Online Zoom Events

zoom logoMetro’s Online Zoom Events

 

All Metro Blind Sport Zoom Events will be supported by a Metro staff member. 

How to join a Metro Zoom Event

  • Online:  Simply click the meeting link provided  & add a Password if required.
  • Via Phone:  Ring the first number,  when prompted, enter the code and add a  password if required.
  • Need help Contact Charlie on 07956 292 046  before 4 pm on the day of the Zoom Event.

July

13 July  –  Metro Quiz      Time: 6  – 7 pm    Host:  Martin

If you are attending, please email: martin.symcox@metroblindsport.org