Privacy Policy

We obtain information about you when you use our website, when you contact us about membership and services, if you make a donation, attend an event or if you register to receive our newsletters or newsflash updates.

The personal information we collect might include your name, address, email address, IP address, and information regarding what website pages are accessed and when.

If you make a donation online or purchase or subscribe as a member, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

We may use your information to:

• process and administer your membership request
• process your subscription or a donation that you have made;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you. These may include information about Blind and VI sporting activities, campaigns, appeals, other fundraising activities
• process a grant
• process a job/volunteer application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid).

We will hold your personal information on our systems for as long as you retain your membership with us, or as long as our business relationship continues.

We will not sell or rent your information to third parties. We may share your information with third parties such as MailChimp or SurveyMonkey in order to send you marketing communications or to canvass your opinion.

We may pass your information to our third party service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and membership).

• Our IT providers, Scoria Tech
• Our website infrastructure provider  Heart internet
• Our website analytics service, Google Analytics
• Email provision, Microsoft Office 365
• File sharing application, Dropbox for Business

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have agreements in place that require them to keep your information secure and not to use it for their own direct marketing purposes.

We work closely with trusted partners to provide you with the services you have requested, for instance, Thomas Pocklington Trust, East London Vision, South East London Vision, London Vision, British Blind Sport, London Sport, England Athletics.

These partners will use your details to provide you with information. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.

When you are using our secure online payment pages, your payment is processed by a third party who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

You have a choice about whether or not you wish to receive information from us. If you wish to receive newsletters, news flashes and other communications from us about your membership and our exciting services, we will be relying on you giving us consent about how and why we contact you.

You will be asked to select your choices on the form on which we collect your information. You can withdraw this consent at any time either by choosing ‘unsubscribe’ on the communications sent to you or by emailing  info@metroblindsport.org

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by contacting us by emailing info@metroblindsport.org

• The accuracy of your information is important to us. You have the ability to update your contact information through the membership section of our website. If this is not possible for you, you can update or correct your personal data by contacting us.
• You have the right to ask for a copy of the information we hold about you.
• You have the right to ask us for the data we hold about you to be erased.
• You have the right to ask us to restrict the processing of your personal data for a period of time
• You have the right to object to the processing of your data if it is being processed based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)
• The communication is direct marketing (including profiling)
• It is being processed for purposes of scientific/historical research and statistics.
• You have the right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services.

If you want to know more about your rights under the General Data Protection Regulations, or if you are unhappy with the way we have handled your information, you can visit the Information Commissioners Office website at www.ico.org.uk or contact them on

Call the ICO helpline on 0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).

If you’re calling from outside the UK, you may not be able to use the 03 number, so please call +44 1625 545 700.

normal opening hours are Monday to Friday between 9am and 5pm.

We welcome calls in Welsh on 029 2067 8400. Rydym yn croesawu galwadau yn Gymraeg ar 029 2067 8400.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.

When you are on a secure page, a lock icon will appear usually to the far left in the address bar of your web browser.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Like many other websites, the Metro website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.

They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.

We are concerned to protect the privacy of children.  If you are a child and wish to access our services, then we will seek your consent to process your personal data.

Your rights under the General Data Protection Act as a child are the same as those for an adult and are set out earlier in this document.

A child is anyone who is under the age of 18.

18 Age limit for parental consent

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”).

By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK.

By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you are accessing our website outside of the EU, please make sure you only use a safe secure connection and not public networks

We keep this policy under regular review. This Policy was last updated in March 2018.

If you have any questions regarding this policy or how we use your personal information, please email info@metroblindsport.org