Turn Up and Go resumes normal service
From Monday 19 October, we will resume the Turn-Up and Go service on the London Underground. This means we will provide physical assistance on request.
To help protect you and our staff, we will:
- provide staff with a disposable sleeve to wear on their arm when guiding you, giving them and you additional protection
- remove face coverings to speak with you at a 2-metre distance
- ask you and our staff, to wash or sanitise hands before and after contact
There may be some circumstances where we are not able to offer physical assistance, for example, if you are unable to wear a face covering. In this case, we would offer a free taxi service to the most convenient station so you can continue your journey.
New face-covering exemption badge
Continue reading London Underground: Turn Up and Go Resumes Normal Service!